COVID-19 UPDATES

18 March 20

Important Information to Horizon Tenants and Customers

 

On this page you can find:

  • Useful and Important Information regarding Coronavirus (COVID-19)
  • Australian Government's Official COVID-19 App and Whatsapp
  • Coronavirus (COVID-19) Helpful Links
  • Important Factsheets
  • Important Announcements regarding Coronavirus (COVID-19)
  • COVID-19 Q&A's for our Customers/Tenants - click here

 

USEFUL AND IMPORTANT INFORMATION REGARDING CORONAVIRUS (COVID-19):

 

Horizon General Enquiries: 1300 133 027 or hhc@horizonhousing.com.au

Horizon Maintenance Enquiries: 1300 133 027 or maintenance@horizonhousing.com.au

 

CORONAVIRUS (COVID-19) HELPFUL LINKS

 

Australian Government Coronavirus

Australia Government Services including Centrelink, Medicare and Child Support

Coronavirus (COVID-19) Supplement

Coronavirus Symptom Checker

Johns Hopkins University's Tips for the Coronavirus

Department of Health - Alerts

Department of Social Services

Horizon (part of CHL Group) Pandemic Preparedness

National Indigenous Australians Agency

Translation Service

The Treasury's Economic Response to Coronavirus

World Health Organisation (WHO)

NATIONAL COVID-19 HEALTH HELPLINE 1800 020 080

 

CORONAVIRUS AUSTRALIA OFFICIAL APP AND WHATSAPP

You can also keep up with the latest information using the Australian Federal Government's Official Website and Whatsapp, available via the Apple App Store and Google Play.

To get the ‘Coronavirus Australia’ App:
1. Go to your app store (Apple App Store/Google Play)
2. Search for ‘Coronavirus Australia’ app otherwise it should be on your App Homepage
3. Click the downwards arrow to download
4. You should now have access to the ‘Coronavirus Australia’ App

To get the Australian Government’s Whatsapp:

1. Go to your App store and download ‘Whatsapp’ (Apple Store/Google Play)
2. Message +61 400 253 787 or go to http://aus.gov.au/whatsapp in your web browser to get Coronavirus information you can trust. If using the web browser, this should automatically work
3. If using your phone, you will need to manually send this number a message and it will provide you with prompts
4. From there you will be able to select information from latest news, checking your symptoms to advice from states/territories

 

IMPORTANT FACT SHEETS

 

Additional materials that may also be useful to you:

 

 

IMPORTANT ANNOUNCES REGARDING CORONAVIRUS

 

MARCH 26, 2020

SUSTAINING YOUR TENANCY

In light of recent events please read our latest communications regarding sustaining your tenancy.

If you wish to contact us or find out more information about COVID-19 please read the section at the top of this page.

 

MARCH 18, 2020

CORONAVIRUS UPDATE

If you are a Horizon Tenant and/or Customer and NOT in shared accommodation, please read the information below:

Alternatively if you are in SHARED ACCOMMODATION, please read the information below:

 

MARCH 16, 2020

IMPORTANT INFORMATION TO HORIZON TENANTS AND CUSTOMERS

In line with Horizon's (part of CHL Group) responsibilities under Workplace Health and Safety Laws to ensure a safe workplace for all employees and for the wider community, CHL including its other entities (Horizon Housing Company) have established guidelines as a precaution regarding entry to its offices.

You should NOT enter the office if you have:

been diagnosed with Coronavirus;
come into contact with anyone affected by Coronavirus;
arrived in Australia in the 14 days prior to the proposed date of entry (if arrival was after midnight 15 March 2020);
travelled to countries with a government risk rating of High (Mainland China, Iran, Italy, Republic of Korea) or Moderate (Cambodia, Indonesia, Japan, Singapore, Thailand) in the 14 days prior to the proposed date of entry;
come into contact with anyone who has travelled to countries with a government risk rating of High or Moderate in the 14 days prior to the proposed date of entry;
symptoms of the common cold which may include cough, sore throat, low-grade fever, nasal congestion, runny nose, and sneezing.

If you need to visit us or have a pre-existing appointment or have any questions relating to the guidelines, please contact our call centre on 1300 133 027.

If you need help translating this information, you can call the national interpreter service on 131 450. Or visit their website at https://www.tisnational.gov.au/

Thank you for your understanding.

 

Yours sincerely

 

Horizon Housing Management