The protection and confidentiality of personal information is important to Horizon Housing (Horizon). Any information that we collect is kept confidential, and will only be accessed by authorised persons within Horizon and its authorised representatives. Horizon will ensure that any agents, contractors or third parties engaged to provide services to our customers, are bound by contractual obligations to protect personal information.
Horizon Housing will only collect information that is directly relevant to tenancy or property management or our consulting services in accordance with government regulations and legal requirements including the Privacy Act 1988 and its amendments.
- Type of information collected
- Why personal information is collected
- How information is collected
- Information collected online
- Choosing not to give us personal information or to be Anonymous or Pseudonymous
- Keeping information safe
- How information is used
- Disclosure of personal information third parties
- Disclosure of information to third parties overseas
- Accessing personal information
- How information is kept up to date
- Complaints regarding privacy
The type of information that we collect depends on the services that customers have asked us to provide.
Standard personal information required includes: name; address; date of birth; contact details. Further information may be necessary for the provision of services, such as details regarding the property, dependants, income and rental history. Horizon will not collect, use or disclose information about customers unless it is legally required or permitted to collect, use or disclose that information.
Standard sensitive information required may include: ethnicity; mental health status; health status; criminal history.
Horizon Housing collects personal information in order to identify customers’ needs, assess applications and provide services.
In most cases, Horizon Housing will only collect information from customers directly. This can be done through written applications, face-to-face in our offices or via telephone or electronic means such as the Internet or email. Occasionally, Horizon may collect personal information from third parties when required, such as to arrange support services.
Horizon Housing collects information about visitors to our online resources. Information that is collected is limited and is used to identify online behavioural patterns.
If customers choose not to provide Horizon Housing with information required to perform a service, in most cases, we will be unable to provide the service. Where this arises, the customer will be advised.
Horizon Housing will not discuss with any other person or organisation any private details without a customer’s prior consent. In particular circumstances Horizon Housing is however required to ensure certain information is made available to lawful authorities including the:
• Department of Communities
• Australian Taxation Office
Support Service Consent form can be found here to be completed.
Horizon Housing maintains strict protocols for the storage of information and this will only be accessed by people that have the authority to do so. Horizon Housing will maintain physical security (locks and security systems) and electronic security (such as firewalls and access controls for computer systems).
Horizon Housing will destroy personal information if it is no longer needed for the purposes for which it was collected or for the purposes of meeting legal and regulatory requirements. Horizon Housing will also destroy all information related to an unsuccessful NRAS application after 3 months.
All information stored in electronic form that is no longer required will be deleted from our systems.
Horizon Housing use personal information collected to provide services to a customer. In order to do this Horizon may need to disclose some of the customer’s personal information to other people or organisations.
Horizon Housing does not disclose personal information to any overseas recipients.
If requested, Horizon will provide a summary of any personal information held about a customer in accordance with our obligations under The Privacy Act 1988 and its amendments.
Horizon will take reasonable steps to ensure that customer’s personal information is accurate and up to date and will seek to update or correct this as soon as possible after it is determined that it is incorrect. Customers have the right to request access to their information and correct it. Customers are requested to contact us as soon as possible in writing when they become aware that their personal information is not correct.
If a customer believes that Horizon Housing has not fulfilled its obligations under the Privacy Act 1988 and its amendments or they do not agree with a decision made by Horizon Housing in relation to the access or update of their personal information, they can make a complaint to Horizon Housing as per the Disputes, Complaints & Appeals Policy.